For customer support and service inquiries regarding CHiQ Australia (CHiQ) products, please contact our Customer Center at 1300 796 688 or service@chiq.com.au

Kindly have your model number and serial number ready for a quicker response.

REFRIGERATOR

For Domestic Use: 3+7 years

Length of Warranty (Term):	Relevant Parts
3 Years Warranty (from date of purchase)	All parts and labour for repair or replacement (in-home service)

A further 7 years warranty for the compressor parts only（not includes other parts & accessories）

Subject to the terms of compressor warranty customers need to pay for:

a) Labour;

b) Parts or repairs other than the compressor parts;

c) Freight to and from authorised service provider

Other parts & accessories: plastic/glass accessories, evaporator pans, ice trays, crispers, shelves, extension pipes, control knobs/buttons, etc.

Length of Warranty (Term):
12-month Warranty (from date of purchase)	Excludes misuse and customer induced damage

PLEASE NOTE:

- This product has been designed for using in a normal domestic environment.

- It is not intended for commercial use which will avoid warranty, such as supermarket, food shop, commercial kitchen & etc.

- Some commercial places, including office, accommodation room & staff kitchen, are similar to domestic environment which will be covered by full warranty.

TELEVISION

For Domestic Use:

Model	Items	Warranty	Warranty Type
	Remote Controls & Accessories	12 Months	Repair or Replacement
LCD/LED	32 Inches and below	36 Months	Parts and Labour (Carry in Service)
LCD/LED	33 Inches and above	36 Months	Parts and Labour (In home Service)

For Commercial Use:

Model	Items	Warranty	Warranty Type
All Models	Remote Controls & Accessories	12 Months	Repair or Replacement
	TV Set	12 Months	Parts and Labour (33 Inches and above in home service)

PLEASE NOTE:

- "Domestic Use" means use related to personal and/or household family purposes only.

- "Commercial Use" means use in commerce and/or commercial enterprises, including but not limited to hotels, motels, stores, commercial buildings, etc.

WASHING MACHINE

For Domestic Use: 3 years

Length of Warranty (Term):	Relevant Parts
3 Years Warranty (from date of purchase)	All parts and labour for repair or replacement (in-home service)

PLEASE NOTE:

- This product is designed for use in a normal domestic environment.

- It is not intended for commercial use, as doing so will void the warranty.

Commercial use includes communal purposes, such as accommodation laundry rooms, staff areas in shops, offices, and other working environments.

MONITOR

3 years

Length of Warranty (Term):	Relevant Parts
3 Years Warranty (from date of purchase)	All parts and labour for repair or replacement  Carry in service

CLAIM GUIDELINES

What you need to do before lodging a claim?

Please refer firstly to the User Manual to ensure the correct installation and operation procedures have been followed. In particular, refer to the trouble shooting guide supplied with the product manual before contacting CHiQ for assistance.

How To Log a Claim?

1. To make a claim under warranty, contact CHiQ on customer assistance line 1300 796 688.

2. Please get model number and serial number ready. CHiQ will require purchase documents to process a claim.

3. CHiQ Australia will provide consumer with a reference number. If a valid claim is made under warranty, CHiQ will:

Step1 - Repair or inspect the product.

Step2 - If it is a major fault or product can’t be repaired, CHiQ will replace the product or supply an equivalent product.

Step3 - If an equivalent product isn’t available, CHiQ will contact retailer to offer a store credit.

4. If CHiQ provides the consumer with either a replacement or equivalent product or payment, the consumer immediately transfers ownership in the original product to CHiQ.

5. The commencement of the warranty will be the date that the consumer takes possession of the original product. The warranty date will not be affected by any warranty repairs and/or exchanges. CHiQ will provide at least 12 months warranty on a replacement product if original warranty period is less than 12 months.

This Warranty Does Not Apply If The Product:

a) Ceases to carry the original manufacturer's serial number, is sold at auction, or is sold as second-hand.

b) Is repaired, serviced, or interfered with in any way by anyone other than CHiQ or its authorized service center?

c) Is damaged due to the following reasons:    

- Improper installation 

- Misuse, neglect, accidental damage or modifications

- Normal wear and tear

- Failure to properly clean the product or any part

- Failure to properly maintain and service the unit

- Infestation such as insects or vermin

- Incorrect operation

- Power surges, electrical storm damage or incorrect power supply

- Excessive use

- Incorrect voltage

- Natural disaster and/or act of god

d) Is used or sold outside Australia?

Notes: 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  The benefits given by this warranty are in addition to other rights and remedies which you may have under a law in relation to the goods or services to which this warranty relates.